We are searching for a Fraud Associate to provide onsite support for a bank's risk and compliance department. This position is contract, onsite, and pays $22 to $24 per hour.

The role sits on the fraud mitigation and monitoring team, working primarily within the credit card department, with occasional support of prepaid card, deposits, and ACH.

Responsibilities

• Monitor credit card transactions in real time to identify suspicious or abnormal activity.
• Analyze customer spending patterns using analytical tools and dashboards to detect potential fraud indicators.
• Review, escalate, and disposition system-generated fraud alerts in a case management system, primarily within the credit card department, documenting findings and maintaining accurate case notes.
• Communicate with customers to verify transactions and resolve fraud concerns.
• Collaborate with fraud operations, customer service, and risk teams to prevent losses.
• Report on fraud trends, emerging patterns, and process improvement opportunities.
• Assist with maintaining predictive models that use structured and unstructured data to analyze behavior and detect potential fraud.
• Perform data processing tasks, including cleaning and normalizing datasets, to help maintain model performance.
• Collaborate with team members on the design and enhancement of credit card programs.
• Maintain proficient knowledge of applicable banking rules and regulations.
• Assist in developing new risk flags and building reporting to monitor them.
• Maintain confidentiality and handle sensitive financial information responsibly.

Requirements

• Bachelor's degree from a four-year college or university.
• 1+ years of experience in financial services focused on BSA, AML, and / or fraud monitoring.
• Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures.
• Excellent organizational and time management skills.
• Advanced computer skills, including word processing and spreadsheet software.
• Intermediate math skills, including the ability to calculate interest, ratios, and percentages, balance accounts, and interpret data.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to work through complex, non-standardized problems involving multiple variables.
• Ability to work independently with minimal supervision.